Privacy Policy
How account, order, browsing and support information is used, shared and retained, and how to contact us about it.
YOUNG & RICH / CLIENT SERVICES
Privacy Policy
How account, order, browsing and support information is used, shared and retained, and how to contact us about it.
PRIVACY & YOUR INFORMATION
Your information should have a clear purpose.
This notice describes how the operator of the YOUNG & RICH website ("we") handles personal information when providing browsing, account, shopping, support and subscription features. Privacy enquiries: admin@crystals5.com.
Updated: 3 November 2026
Information and purposes
| Context | Information | Purpose |
|---|---|---|
| Accounts | Email, name, credentials and optional profile details | Account creation, authentication, preferences and account services |
| Orders | Purchased items, recipient, phone, address, payment status and delivery details | Order processing, payment checks, delivery, after-sales enquiries and record keeping |
| Client services | Messages, contact details, order references and files you provide | Answering questions, checking items and handling service requests |
| Browsing and security | IP, device/browser details, page visits, sessions and referral information | Site operation, detecting unusual access and understanding site use |
| Email subscriptions | Email, language, source and subscription status | Managing subscriptions and sending subscribed content |
Reasons and limits for processing
Depending on the purpose and applicable law, processing may be necessary to fulfil a transaction or service request, maintain account and site security, meet business and record-keeping obligations, or act on your consent for an optional activity. Missing delivery or contact details may prevent fulfilment. Optional profile information is generally not required for basic browsing.
Cookies and local storage
Cookies and browser storage support login, cart, language, currency, support conversations, security identification and referral information. Deleting or blocking them may reset preferences or prevent some features from working.
Page interactions and visits may be recorded for site operations and analysis. External analytics, advertising or payment services involve additional processing only where those features are enabled and used; provider policies also apply. Manage storage through your browser or contact us about a particular use.
Guest likes and saved items use a random browser identifier to associate product records in our database; pages display aggregate counts. After sign-in, guest records are merged into the account's saved items and duplicates are removed. The identifier is retained in a cookie. Clearing that cookie may prevent access to the original guest records. You can remove saved items or contact the email on this page about how related information is handled.
Recipients and external services
Information may be supplied, where necessary for a specific service, to delivery, payment, hosting, messaging or technical-support providers. Disclosure may also be needed for lawful authority requests, transaction security or disputes. Information should not be distributed indiscriminately for unrelated purposes.
Using LINE, WhatsApp or another external link takes you into that provider’s environment and policies. Providers and users may be located in different regions, which can involve cross-border processing. Contact us for information about arrangements relevant to your request.
Retention and security
Retention is assessed against fulfilment, account services, after-sales or dispute handling, necessary security reviews and legal record-keeping requirements. Different records may have different periods. Unfinished orders or legal obligations can limit deletion requests.
Account passwords are hashed and administrative access is permission-controlled. No information system or transmission can be guaranteed risk-free. Do not send bank passwords, full payment credentials or one-time security codes through support conversations.
Your requests and communication choices
Subject to applicable law, contact admin@crystals5.com to request access, correction, deletion, restriction or objection to processing, or to withdraw consent for optional processing based on consent. Proportionate account or order verification may be necessary to protect your information.
To stop marketing or subscription emails, contact the same address with the subscribed email and your unsubscribe request. You may also raise a concern with the data-protection authority competent for your region.
Make your privacy request clear
01
Access or correction
Identify the information you want to access or correct and the email used for your account or order. Do not attach full identity documents to your first message.
02
Deletion or marketing opt-out
Specify the records you want deleted or the email you want unsubscribed. Opting out of marketing is separate from handling an existing order or necessary service messages.
03
Verification and a reply
We may need proportionate account or order verification. Do not send passwords or payment security codes. Scope and available actions depend on the records and applicable law.
Use a subject such as “Privacy request — access / correction / deletion / unsubscribe” and email admin@crystals5.com with a reply address. You do not need to create an account simply to send a privacy request; requests involving account records still require appropriate verification.
Updates and contact
We will update this page when relevant features or processing purposes change. Check the date above for the current version. In a request, identify the relevant account or order, the action requested and a contact email. Do not include unrelated sensitive information.
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