Contact Client Services
For bag details, order enquiries and after-sales questions: choose LINE, WhatsApp, email or on-site support.
YOUNG & RICH / CLIENT SERVICES
Contact Client Services
For bag details, order enquiries and after-sales questions: choose LINE, WhatsApp, email or on-site support.
HERE TO HELP YOU CHOOSE
A question about a bag? Let’s make it clear.
For product details, an existing order or an after-sales question, use the contact channels below. The on-site support button is also available on the page.
Choose your contact channel
Email & service hours
Service hours: 09:00–18:00. You can leave a message outside these hours; include your order reference or product link so we have the details when we reply.
Help us understand your enquiry
- Product questions
Include the product link or reference and the details you want to confirm: size, material, condition, accessories or documentation.
- Order or delivery questions
Include the order number, contact email used at checkout and a short description. Avoid posting a full address in public messages.
- An issue after delivery
Keep the item and packaging, explain the concern, and include clear photographs and relevant correspondence. Return eligibility and remedies are assessed against the order terms and applicable law.
Keep your enquiry and your information together
Where possible, continue in the same conversation so the order details remain in context. Do not send passwords, payment security codes or unrelated identity documents.
Delivery, return and privacy enquiries
| Enquiry | What to include | What to avoid |
|---|---|---|
| Delivery or return arrangements | Product link, order reference if available, destination country or region and your question | Posting a full address publicly or sending an item back before confirming the instructions |
| Authenticity or a product discrepancy | Specific concern, relevant photographs and the original listing or correspondence | Relying on one unrelated online photograph; if information is incomplete, start by explaining the concern |
| Privacy or subscriptions | Contact email and the records or subscription you want to access, correct, delete or stop | Unrelated identity documents, passwords or payment security codes |
For personal-information matters, send a privacy request by email. Continue an existing conversation where possible so product, order and service records stay together.
Useful starting points
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